Carolily FAQ logo
Carolily FAQ logo

All collections


6 articles


Where do you ship to?

We currently offer shipping to Canada, the United States and the United Kingdom. For shipping inquiries outside of North America and the UK, please email us at [email protected] to discuss if your request can be accommodated.

Do you offer expedited shipping?

We offer Expedited and Standard Shipping within Canada and the US. We offer Worldwide Expedited shipping to the UK.

Can I update the shipping address on my order?

If your order has not been fulfilled or shipped, yes! Please email us at [email protected] to provide the correct mailing address. If the order has already shipped, we are unable to make changed to the address.

How long will it take to ship my order?

It takes us an average of 10 business days to handcraft your jewelry before it is shipped out, excluding weekends, holidays and studio closures. Standard shipping within Canada takes 7-10 business days and expedited takes 2-7 days, dependent on locat

How much does shipping cost?

All Canadian orders over $125 (pre-tax and after discounts) receive complimentary Canada Post expedited shipping. All USA orders over $300 (pre-tax and after discounts) receive complimentary shipping via UPS Standard. For UK orders over $300 (pre-tax

Can I send a gift to a friend?

Absolutely!. At checkout, you can set the "Billing Address" as your own and the "Shipping Address" as your friend's. There is also a "Note" section at checkout so that you can let us know it is a gift!